Refund policy

Return & Replacement Policy

At Uttaranchilli, we ensure that our mountain-sourced spices reach you in perfect condition. However, if there is an error with your delivery, please review our policy below.

1. Eligibility for Return/Replacement You may request a replacement or refund only within 3 days of delivery in the following cases:

• Damaged Product: The packet is torn, leaking, or unsealed upon arrival.

• Wrong Product: You received a different item than what you ordered.

• Missing Items: Your package does not contain all the items listed in your order.

2. Mandatory Proof Required To process your request, you must provide:

• Clear Photos: Images of the damaged packet or wrong item.

• Unboxing Video: (Recommended) To verify missing or damaged contents.

3. No Return Policy for Other Reasons We do not accept returns or refunds for:

• Change of mind or ordering by mistake.

• Taste preference (as taste is subjective).

• Opened packets (once the seal is broken, the product is non-returnable).

4. How to Contact Us If your order qualifies for a return, please email us strictly within 3 days with your order details and proof.

📧 Email: uttranchilli@gmail.com